All sales are considered final. I apologize for the inconvenience and understand that this policy may be frustrating. I seek out vintage items and strive for complete transparency when describing its condition. Vintage, by its very nature, is a used product and the items I sell are a minimum of 20 years old. You are considering a purchase that is unique, hard to find, or sometimes one-of-a-kind. I am a small business and want to be around curating beautiful things for many years to come. However, returns are devastating to a small business and costly. Please take time to carefully review the photos, measurements provided, description, and condition of the item. I want to ensure that you are satisfied with your purchase and I am here to help. If you have any questions or concerns, please do not hesitate to reach out. When you complete a purchase with The Spider's Web Vintage, you are agreeing that you have read and agree to the return policy listed here.
Current processing time is 3-5 business days before orders will be shipped out to you. We always ship out orders as soon as possible, so if your order is ready before the 3-5 day standard processing time, we will ship it out before then. Once your order has been dropped off with the mail carrier (USPS), we are not responsible for any shipping delays within the USPS.
- - - {DETAILS} - - -
►label size: 8 1/2M- see measurements for proper fit; OLDER VINTAGE SHOES USUALLY RUN SMALLER THAN MODERN SHOE SIZES
►circa: 200s
►condition: great vintage condition with some scuffing on toes and soles; worn spot on top edge of boot. PLEASE NOTE THAT VINTAGE SHOES ARE NOT GUARANTEED AS THEY ARE OVER 20 YEARS OLD AND MAY DAMAGE AFTER WEAR DUE TO BREAK DOWN IN LEATHER/FABRIC/RUBBER/ETC. OVER TIME. REPAIRS NEEDED AFTER WEAR ARE BUYER'S RESPONSIBILITY. I LIST ALL FLAWS AS BEST AS POSSIBLE AND CHECK FOR STURDINESS BUT ULTIMATELY CANNOT PREDICT IF A SHOE WILL BREAK UPON WEARING. I CANNOT PERSONALLY TEST SHOES AS I AM A SIZE US 8 MEDIUM WIDE CALF AND DO NOT HAVE TEST MODELS.
►garment label: Dingo
►material: leather upper; balance man made materials
►notes: made in China
✂ - - - {MEASUREMENTS - flat}- - -
fits true to US women's 8.5M
►total height: 11.5"
►width: 3.25"
►inside length: 9.875"
►heel height: 2"
*measurements are approximate.
*To see if a garment will fit you, take a similar piece of clothing that you own and lay it flat. Make sure to fasten all buttons, hooks, snaps, and zip up all zippers. Compare your measurements to my measurements. To see how I measure each piece, please visit this link on Pinterest:
http://www.pinterest.com/thespidersweb/how-to-measure-clothing////////////////////////////////////////////////////////////////////////////////
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{Vintage Information}
All the items I carry are used / vintage and the buyer should expect wear from age and use. Returns will not be permitted based on a difference in opinion of condition. All items are stored in a hypoallergenic pet (i have one Maltese dog) + smoke free environment. This does not guarantee items have not been previously exposed to these elements prior to coming to my shop.
Because of the vintage nature of the items sold, all items are sold AS IS and are a unique (I only have ONE of each item unless otherwise listed). Vintage items are over 10 years old, and may show wear, age, and usage. Some items may have tiny holes, small spots, loose threads, slight discoloration or fading, missing buttons, etc. I do my best to describe all items as accurately as possible, and photograph and list any major flaws that I can see. Items are rescued from multiple thrift shops and estate sales, so be advised that some may have slight vintage odors from age. I recommend items be washed or dry cleaned prior to wearing. I may recommend a method of laundering under "Care" in each listing, but ultimately can not be held responsible if you damage your item. If you have any questions about an item, please feel free to contact me.
{Lost or Stolen Packages}
The Spider's Web Vintage is not responsible for lost or stolen packages. Please contact your mail carrier and/or local post office for information on missing packages. Unfortunately I cannot offer refunds or exchanges on lost or stolen items, or on packages that are delayed in transit.
{Refund Policy}
All sales are final. Refunds: Only accepted if there has been a major misrepresentation of the garment. I try to disclose all of the flaws I notice but sometimes small flaws will go under the radar (hey, I'm human!). Vintage clothing means pre-loved so please keep that in mind. Occasionally, items may be vintage but have never been worn (such as Deadstock items), this will be disclosed in the listing, and the item may need to be worn or washed to "break them in".
For items that do not fit:
I work hard to measure my items accurately (laying flat in inches). If you are unsure about the fit please send me a message so I can give you more information. No returns on items that do not fit or are "uncomfortable".
Color variations/computer screens:
Please note that colors will appear differently on computer screens, based on settings and calibrations. ABSOLUTELY NO REFUNDS ON COLOR DISCREPANCIES.
The Spider's Web Vintage is confident that you will be delighted with your purchase. Please be sure to choose your item carefully, using my measurements and sizing guides for reference. However, if I made an error in my listing I will happily accept a return:
1. If I have made an error in the listing of the purchased item or the item arrives damaged, please contact me within 7 days of delivery, via Etsy Convo, to request a return. Please let me know the following:
Your name
Your address
Item description
Invoice #
Description of error
YOUR VINTAGE ITEM WILL HAVE A TAG ATTACHED. IF THIS TAG IS REMOVED OR APPEARS TO HAVE BEEN TAMPERED WITH, ABSOLUTELY NO REFUND WILL BE GIVEN.
If your item is "Dead Stock", and listed that the original garment tag is still attached, this tag must ALSO be attached. If original garment tag on a dead stock item is removed, ABSOLUTELY NO REFUND WILL BE GIVEN.
2. Returned items must be sent via Priority Mail or your local overseas recorded delivery postal service. Items must be in the exact condition as sent. If items are not post marked and returned within the 7 day time frame and in the exact condition as sent then no refund will be given.
3. If the customer, for whatever reason without exception, misses delivery of the item, then it is the sole responsibility of the customer to arrange redelivery, and the 7 day returns period still applies from the date of attempted delivery and the date of any card left by Priority Mail or any overseas or local postal service. If in the event that a customer fails to collect their parcel from Priority Mail or any overseas or local postal service and the parcel is returned to The Spider's Web Vintage, it is the responsibility of the customer to request that we re-send the parcel. In this instance there will be a $5 administration fee and the customer must pay the incurred postage costs.
4. The Spider's Web Vintage does not accept liability for any damages during return transit. Our customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Priority Mail Recorded delivery.
5. The Spider's Web Vintage reserves the right to refuse refunds on any items they believe to have obviously been worn, damaged, or had the tag tampered with or removed since dispatch from The Spider's Web Vintage. In this circumstance, items will either be returned to the customer without refund, or a partial refund may be given less our cleaning and mending costs.
6. Return postage costs must be paid for by the customer. Shipping costs are non refundable.
7. Any orders made which are sent out by requested special/next day delivery are subject to a 12 hour window where the customer must notify us if the item(s) were misrepresented in some way, or arrived damaged. This is to protect The Spider's Web Vintage from customers wearing an item and then returning it. Any items you need to return must be posted back to us by recorded first class delivery within 24 hours. Customers must notify us by email of the errors within 12 hours of receipt of goods.
8. Refunds will be re-deposited upon return into the corresponding PayPal / Credit Card account that was originally used for payment (excludes shipping).
{Shipping Info}
Items will be shipped out within 3 to 5 business days unless otherwise noted. I am unable to ship immediately due to a full time job outside of my home/business.
If you need something ASAP or rushed, please SEND ME A CONVO (sometimes I don't see the "note to seller" until a day later) to let me know and I will send your item out first thing the next day. Please do not purchase an item that you need Express without upgrading the shipping to Priority Express. Orders will be cancelled and you will need to re-purchase the item(s) with the upgraded shipping.
Most items ship through USPS via Priority Mail or First Class, depending on the weight and which option you choose at checkout. Items under 15 oz. with free shipping will always ship out First Class, unless you upgrade to Priority shipping in checkout.
For multiple-item orders, I combine shipping, and will refund the shipping overages that are equal to $1 or more.
{INTERNATIONAL BUYERS OUTSIDE OF USA}
There is an additional $2.50 charge for International Orders who choose First Class International, to insure the package for Registered mail for tracking purposes. International buyers are responsible for any and all Customs Charges, Taxes, and Additional Postage Fees. The Spider's Web is not responsible for lost items shipped internationally. Items will ship out within 3 to 5 business days unless otherwise noted; arrival times may be severely delayed due to COVID-19 and the backlog of mail carriers - I have no control over this and will not refund for an item that is delayed. It is the buyer's responsibility to contact their local postal carrier for packages that are in transit in their respective country.
Please allow for one month (30 days) to elapse before contacting the shop about "no show" packages. 99% of the time that package is still en route!
Italian buyers: Italian mail is notoriously slow with US packages. Please be patient!
The Spider's Web Vintage is not responsible for lost or stolen packages. Please contact your mail carrier and/or local post office for information on missing packages. Unfortunately I cannot offer refunds or exchanges on lost or stolen items, or on packages that are delayed in transit.
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