Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Can I see the item modeled on a live person?

I currently do not have a live model, as it is very expensive and time consuming. At the present time, I cannot provide live modeled item photos.

How do I know if an item will fit?

Vintage items are tough when it comes to today's modern size standards. So every effort is made to measure each item accurately- never go completely by "tag size" or "fits like".

Bust, waist and hip measurements are done with the item laying flat. For instance, if I've listed the bust measurement as 16 inches, you would then double that number (32 inches).

If you're not sure, measure something at home that is similar in both shape (dress, blouse, etc) and material (denim, cotton, etc). Take into account if there is any stretch to it. This will help you determine if the item will fit.

If you have any other questions or concerns about an item, please contact me directly. I'm happy to take additional measurements.

Shipping Information

All items are shipped out within 3-5 business days from purchase.

We use USPS to ship all orders, and a tracking number is always provided in your order information.

It is up to the buyer to track your item's delivery- once an item is shipped, we are not responsible for lost, damaged or stolen items; additionally we are not responsible for packages delayed in transit. Please ensure the delivery address is correct, especially if the item is being sent to someone as a gift.

If you receive an item that has been damaged during transit, please contact us immediately to start an insurance claim. As part of the process, you may be asked to take pictures of the package and/or damaged items.

My package shows as delivered but I can't find it.

{Lost or Stolen Packages}
The Spider's Web Vintage is not responsible for lost or stolen packages. Please contact your mail carrier and/or local post office for information on missing packages. If a package shows as delivered, check with neighbors/building staff; ask the post office/mail carrier for GPS coordinates. If you suspect a package has been stolen, you will need to file a police report and make a claim with the mail carrier. Unfortunately, I cannot offer refunds or exchanges on lost or stolen items, or on packages that are delayed in transit. But I will help with a claim if I am able.

Where is my package?

The post office, along with other shipping platforms, are experiencing unprecedented delays due to Covid and lack of government funding. Your package may be late, even with priority mail service. Etsy sellers rely heavily on our postal system, so please have patience as we all feel the trickle down effect of the current postal situation.


All items are vintage (20 or more years old) and will show signs of wear. I do my best to describe all items as accurately as possible, listing any major flaws that I can see. Please keep in mind always when buying vintage that it has been previously loved for a number of years making it perfectly imperfect and that's exactly why we love it so!

Delayed/late packages

PLEASE NOTE ALL ORDERS GO OUT 3-5 BUSINESS DAYS AFTER ORDERING! IF YOU NEED YOUR ITEM(S) FOR A CERTAIN DATE PLEASE CONTACT BEFORE PURCHASING! We are not responsible for your item “not showing up on time” due to mail delays - we do the best we can (working full time jobs).

Sizing & Fit

When sizing, please refer to the actual measurements listed, as each brand can vary on measurements ratio to their brand size standards. Please note that each piece will fit an individual based off of their unique measurements, and will not fit identical to the mannequin.